Refund policy

Effective Date: 20 August 2026

Strict Hygiene Rule — Cosmetics, Lashes, Nails, Eye Products & Beauty Accessories

Because LCK products include cosmetics, eye-area products, false, magnetic and cluster lashes, press-on nails, applicators and other personal beauty or hygiene-sensitive items, LCK does not accept change-of-mind returns or exchanges for products that have been opened, unsealed, used, tried on, applied, altered, contaminated, or otherwise handled in a way that makes hygienic resale inappropriate.

1. Final Sale / No Change-of-Mind Return

Opened, unsealed, used or tried-on cosmetics and hygiene-sensitive beauty products are FINAL SALE.
No exchange is offered merely because the customer changed their mind, selected the wrong style, colour or size, no longer wants the item, or prefers another product, subject always to mandatory law.
For sealed and unused items, LCK does not accept voluntary change-of-mind returns or exchanges, to the extent permitted by applicable law. Mandatory consumer rights remain unaffected.
Sale, promotional, clearance, gift, bundle and complimentary items are not returnable for change of mind, subject to mandatory consumer rights.

2. Mandatory Consumer Rights Are Not Excluded

The final-sale rule does not remove rights that cannot legally be waived.

Where applicable law gives the customer a remedy because an item was defective, damaged before receipt, materially not as described, unsafe, incorrect, incomplete, or otherwise supplied in breach of mandatory consumer law, LCK will provide the remedy required by that law.

Depending on the circumstances, this may include replacement, refund, price reduction, or another legally required remedy.

3. Reporting a Product Problem

Customers must contact LCK and obtain return instructions before sending any product back.

Do not return items without prior approval.

Approved physical returns will be directed to LCK’s Business Bay address or another return location confirmed by LCK in writing.

When reporting an issue:

Contact LCK promptly after discovering the problem.
Provide your order number, product name, description of the issue and clear photographs or video where reasonably requested.
Do not discard the product, packaging or shipping label until LCK confirms that they are no longer required for assessment.
LCK may decline claims involving misuse, accidental damage after delivery, improper storage, unauthorised alteration, normal wear, or failure to follow product instructions, to the extent permitted by law.

4. Approved Refunds

Once LCK approves a refund, LCK will normally initiate it within 5–7 business days.

The customer’s bank or payment provider may require additional processing time before the funds appear.

Where a refund is approved, it will normally be issued to the original payment method.

For any voluntary return expressly approved by LCK, the customer is responsible for return delivery costs unless LCK confirms otherwise.

Where the return is required because the item is defective, damaged before receipt, incorrect, incomplete or otherwise subject to a mandatory legal remedy, return and shipping costs will be handled as required by applicable law.

Banking and payment-provider processing times are outside LCK’s control.